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Service Administrator

Job Reference:
SP32010/DA
Recruiter Name:
Parkside Recruitment
Job Type:
Administration, Administrator
Salary:
£12 per hour
Locations:
England, Surrey
Contract Type:
Temp
Date Posted:
11/06/2018

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Service Administrator required on an indefinite basis for this international organisation based in Weybridge, Surrey

You will be required to:

Process field service reservation; identify suitable engineers and dates to attend site in order to meet customer demand using service planning system.

  • Produce quotations using SAP, confirming price and site availability- sending quotation and basic site detail form to customer.
  • Process customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
  • Communicate with customer to confirm any issues with credit control, engineer availability, special job queries.
  • Communicate with credit controllers regarding credit checks / issues
  • Respond to and monitor customer queries relating to site requirements and availability, escalating issues to Regional Manager where needed to ensure effective resolution.
  • Where follow up visits are required; liaise with Warranty/Spare Parts to co-ordinate engineer and parts arrive suitably timed in order to close off field service jobs (service planning system).

Follow all Service policies and procedures (closing jobs in service planning system) to contribute to the Department's performance targets

  • Previous experience of working within a busy Customer Service role in a technical environment would be advantageous.
  • Good literacy, numeracy and IT skills.
  • Computer literacy: Microsoft products, Lotus Notes and experience of using SAP/CRM systems would be advantageous.

Attention to detail is critical to this role.

Interested?

Contact:-

Parkside Recruitment specialises in placing a wide range of office professionals into a variety of companies across the Thames Valley. Our vacancies vary from day-to-day, short-term and permanent placements.

To submit the application in strict confidence, please apply only using the appropriate link.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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