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Service Desk Analyst/ IT Support Analyst

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£23,000 to £26,000 per annum
Berkshire, England
Contract Type:
Date Posted:

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Have you ever wanted to work within an international organisation?

Are you passionate about IT and looking for your next position to be a challenging one?

Our client based by Heathrow are currently recruiting for a Service Desk Analyst/ IT Support Analyst to join their office team on a full time Permanent basis.


The System Administrator will respond to the needs and questions of network users, supporting corporate/internal customers, concerning their access to resources on the network and operation of various software programs. He / She will also be tasked with supporting the in-house built software application, creating help videos and documentation. This position will be the front line IT Support for the company.


  • Manage projects within the facility.
  • Provide support to company's information technology systems in both the US and UK
  • Responds to the needs and questions of users concerning their access to resources on the network and the operation of various software applications.
  • Remains abreast of changes in user and system software and hardware requirements
  • Monitors and administers the network, keeping system information up to date in a network log
  • Updates server operating system and software applications as required
  • Responsible for network performance, printing, and technical resources, including protection against viruses and other threats
  • Maintains backup copies of all files, security, and rights
  • +Provide software and hardware support to internal customers
  • Produce help videos on existing applications
  • Communicate task status in a timely manner


  • Knowledge of Cisco Networking & ASA/PIX Appliances
  • Knowledge of Windows 2003 - 2012 Server s and Active Directory
  • Knowledge of putting together Desktop and Server hardware
  • Knowledge of Exchange Servers
  • Knowledge of Linux servers (CentOS/RHEL)
  • Must be able to pass five year background check
  • Ability to support multiple sites
  • Ability to think, concentrate, communicate and interact with others
  • Excellent communication skills
  • Self-Starter who is able to learn new skills quickly
  • Ability to work in a fast-paced, multi-tasking hands-on environment
  • Must be able to establish and maintain a positive and professional working relationship with all individuals
  • Must listen carefully and have the ability to perform as a team member
  • 2+ years of programming experience (ColdFusion preferred)
  • Knowledge of HTML 5 / XML / CSS / JavaScript / Python
  • Graphic Design experience is a plus.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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