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Service Planning Coordinator

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
£11 to £12 per hour
Contract Type:
Date Posted:

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Service Planning Coordinator

This role is an ongoing temporary role, Monday - Friday

£23,000 per annum

As a service Planning Coordinator your responsibilities will include:

  • Planning service calls to engineers: breakdowns, quoted works
  • Planning with Key Account SLA's, escalations, daily securities
  • Daily communication with engineers on workload/ bookings via email and phone
  • Manage escalations bar:
    • Asset update
    • Sending calls to quotation team
    • Escalating/ updating Key Account
  • Complete daily reports
  • Complete conflict reports daily
  • Hours accounting for engineers - daily
  • Planning and booking in quoted works with customers
  • Booking in services
  • Chasing parts for incomplete works
  • Other service ad-hoc duties that may arise

Knowledge/ Skills/ Experience:

  • Ability/Experience of planning/ scheduling to meet customer/ business needs
  • Ability/Experience dealing with Engineers and Field Management
  • Ability to work to tight timescales and under pressure
  • Ability to prioritise workload, applying flexibility where needed to planning
  • Strong communication skills
  • Practical problem solver and desire to overcome daily challenges
  • Able to take initiative and be self-driven
  • Customer focused
  • A team player that can work well with others
  • IT literate with a good knowledge of MS Office suite of packages (Excel, Word, Outlook)

If you feel you have the relevant skills and experience then please apply today.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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