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Software / Application Support / Technical Customer Service IFA

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Helpdesk / Support, IT
£25,000 to £30,000 per annum
England, Surrey
Contract Type:
Date Posted:

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Have you supported software or applications?

Have you worked in Financial Services and used a back office system or have experience of Intelligent Office?

Have you worked in a busy customer service department?

Do you have experience of Live Chat?

Have you worked as an EXTERNAL clients 1st Line Software Support / Application support?

Can you commute to Kingston on a daily basis?

Are you looking to work for a market leader in its field?

If you have answered YES to some or all of these questions then please APPLY NOW!!!

Our client is a leader in it's field and this is an excellent opportunity for an experienced Customer service executive or 1st line Support Analyst / EXTERNAL Helpdesk Support to work in their offices in Kingston. The successful candidate will be working within the support team providing software support and basic training to users of their software package. You must have software or applications support or high level customer service skills. It would also suit some one that has been an Independant Financial Advisor (IFA) and would like a change of career.

The successful EXTERNAL clients 1st line Support Analyst / External Help desk Support will also be responsible for:

  • Help desk support - answering support calls from clients and processing support emails.
  • Logging calls on internal system, using own initiative and taking ownership of queries.
  • Investigating and resolving queries, seeing through to completion.
  • Liaising with relevant teams on the resolution of queries.

You MUST have experience of working in a help desk support role or Customer service role, you must have experience of supporting a wide customer base. Candidates from a Financial Services or Software company background would be ideal. You will be supporting a software application / package used by Independent Financial Advisers

The successful External clients 1st line Support Analyst/ External Help desk Support candidate MUST be professional with an excellent telephone manner.

If you are interested in being a clients 1st Line Support Analyst/ External Help desk Support AND match ALL of the above criteria then PLEASE APPLY NOW!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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