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Software Support / Lettings Support / Estate Agency IT Support

Job Reference:
34543
Recruiter Name:
Parkside Recruitment
Job Type:
Helpdesk / Support, IT
Salary:
£18,000 to £25,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
24/09/2018

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Calling all Lettings Agents!!!

Move on from Estate Agents!

Looking for a career change!

No weekend work!

Good basic, no need to rely on commission!

9.00-5.30 Monday to Friday!

Our client are a software company based in Leatherhead, their software is used within the lettings industry. They are looking for a Service Desk Consultant that will support their customers using the software package. It is essential that you have worked within Lettings and are IT literate for this position. If you have worked within Lettings in an Estate Agents but no longer want to work weekends or rely on commission this is the job for you!

Brief

Our client are looking for a competent person to support a client base of over 200 clients using their software. The role requires you to provide daily software support to the company's clients, assisting in troubleshooting issues and resolving them as quickly as practicably possible. The objective is to deliver an excellent standard of software support in alignment with the company's customer support agreement and service level expectations.

Key Responsibilities:

Help desk support & managing client relationships

Areas you will need to be familiar in:

Front office Estate Agency

Front office Lettings

Property Management

Client Accounting

Estate Management (desirable, not essential)

Marketing

Reporting

Key requirements:

  • This is a 100% client-interactive role and the right candidate will have excellent verbal skills.
  • Excellent written communication skills are also necessary as you will be required to document and report on support call outcomes.
  • Motivated individual able to prioritise their work.
  • Punctuality.
  • Basic accounting principles / accounts background /double entry book keeping desirable.
  • Diplomatic and patient.
  • Excellent computer skills.

You may be required to travel to clients' premises across the country or attending meetings.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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