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Technical Advisor/Customer Service

Job Reference:
26713LC
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
Salary:
£23,000 to £27,000 per annum
Locations:
England
Contract Type:
Permanent
Date Posted:
03/10/2017

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Do you have strong office Customer Service experience? I'm recruiting for a client based locally to Uxbridge that are looking for a Technical/Customer Service Advisor to join a great team.

We are looking for a responsible person who will be part of this Technical service team to continue the professional attitude towards our customers and their enquiries.

The position involves telephone calls with customers, computer analysis, order processing, dealing with enquiries via e mails / social media etc., whilst also maintaining a focus on the overall quality of service the Tech Dept is delivering on a daily basis.

Experience required;

  • A minimum of 3 years experience in a customer services role within a technically focused industry preferred.
  • Have an excellent telephone manner and be able to communicate with customers and staff in a friendly, helpful and professional manner as we as having the ability to communicate well verbally, in writing and online.
  • Have good IT skills (Advanced Excel, Word and some familiarity with Social media)
  • Remain calm and patient with the ability to deal with and diffuse demanding customer situations

Technical product training will be provided but experience would be beneficial, this is a Monday-Friday role 37 hours a week. We're looking to shortlist and interview for this role as soon as possible. If you have the experience required please apply or send your CV and cover letter directly

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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