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Technical & After Sales Specialist

Job Reference:
SF33849
Recruiter Name:
Parkside Recruitment
Job Type:
Engineering
Salary:
£30,000 to £35,000 per annum
Locations:
Buckinghamshire, England
Contract Type:
Permanent
Date Posted:
31/05/2018

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Are you highly analytical? Do you have excellent knowledge of 2-stroke & 4-Stroke engines? If so my client based in Bourne end have the role for you. They are looking for a Technical & After sales specialist to provide technical support to Distributors and Original Equipment Manufacturers, and develop system and procedures to increase customer and consumer satisfaction.

Key Responsibilities

  • Support distributor and dealer technical enquires, advising on fault diagnosis.
  • Warranty claim handling judgement, approval and processing.
  • Monitor Quality Assurance of products, reporting issues, suggesting solution in close liaison with Section Head.
  • Maintain a high quality service level at all times.
  • Handle and resolve Distributor / dealer / customer complaints and inquiries, .
  • Constantly monitor and work towards improving the service levels with improved systems and processes.
  • Warranty system maintenance and improvements.

Key Skills

  • Technical qualification, mechanical / automotive engineering, with a number of years experience or trained mechanic with a number of year's experience and office affection.
  • Knowledge of 2-stroke and 4-stroke engine technology.
  • Commercial affinity.
  • Fluent in English, and ability to communicate with customers in market area.
  • Competent with MS Office, Word and Excel.
  • Basic competence in IT.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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