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Technical Support Advisor / Technical customer service

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
£22,000 per annum
Contract Type:
Date Posted:

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An exciting opportunity has arisen to join our client a leading international company specialising in Machine-to-Machine (M2M) communications. They are looking for a Technical Support Advisor to take calls from clients and providing product and technical support.

Whether you're looking for a new start, or looking for a move in to a company where you really make a difference,this could be the role you are looking for.

Job Role:-
Technical Support Advisor

The person:-
You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times.

Above all, this role requires an individual with a passion to provide excellent service often working under pressure in a busy office environment.

The Role:-
Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for internal and external teams. Dealing with product questions / issues or investigations as needed.

Key Skills & Qualifications Required:-
- Excellent communication skills both written and verbal.
- Ability to understand, diagnose and assist in a busy support environment
- 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
- PC Literate, including Word, Excel, E- Mail.
- Good organisational skills

Duties & Responsibilities
In this role you will be able to work with all areas of the business assisting with various teams to deliver excellent products and service to customers. Within Customer Services/Product Support you will be assisting with:

- Handling inbound and outbound calls
- Liaising with mobile network providers
- Assisting with sales team queries
- Completing product investigations
- Creating support tickets and follow up

If this role is of interest apply now!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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