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Warranty Operations Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£30,000 to £34,700 per annum
Berkshire, England
Contract Type:
Date Posted:

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We are recruiting for an established global organisation based in Bracknell for a Warranty Operations Manager to manage the Warranty Operations team.

The Warranty Operations Manager is responsible for day-to-day Warranty operations for car, motorcycle and power products as well as planning & implementing business activities to ensure the Warranty Operations Department meet current & future requirements. This role has two direct reports within the Warranty Operations team.

Main Responsibilities are:

-Lead & motivate the Warranty team in the Head office so that it is effective, responsive, and able to provide a high quality service to the business (Branch / Distributor / Dealer)
-Contribute to the development of the Department Business Plan using the direction set by the Department Manager to add activities at the appropriate level with appropriate Targets
-Take responsibility for allocating Business Plan tasks to suitable team members based on their skillset & capability
-Manage performance of individual team members in relation to their Business Plan & personal objectives to ensure achievement of departmental objectives
-Act as a mentor and actively encourage the personal & career development of all team members, identifying talent that will add value to the Department and wider business
-Conduct regular & proactive communications with the Warranty Operations Department Manager in order to continuously monitor & review the performance of the Warranty Operations department against Business Plan objectives
-Maintain strong relationships
-Regular review and evaluation of warranty operations and organisations of Branches / Distributors within the organisation region, giving regular feedback to Branch responsible Managers as required
-Lead and direct where necessary the warranty personnel in Branches / Distributors to adopt / optimise processes based on operational guidelines
-Propose & implement appropriate training activities for Branches / Distributor warranty staff including identification of new or revised training to align with evolving business direction and strategies

Qualification, skills and experience required:

-Good knowledge of warranty operations at both Branch / Distributor & European level are preferred
-International or Field experience preferred
-Experience of car, motorcycle & power product business is beneficial
-Highly motivated self-starter, numerate and committed to achieving inefficiencies and best practices
-High level of computer literacy (MS Office & B/O)
-IS system development experience is preferred
-Strong interpersonal skills with the ability to negotiate
-Strong presentation skills with the ability to undertake regular report compilation & presentation to Senior Management
-Ability to work within a team as well as alone
-Demonstrable ability to motivate individuals relative to Department objectives to achieve business goals
-Ability to negotiate sound business principles with all levels of management
-Proactive thinker with an open minded approach to evolving the Department's functional ability relative to the changing nature of the business environment
-Project management experience is beneficial
-A genuine interest in working with people from a variety of organisations and cultures
-High degree of willingness to travel within Europe

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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