- First Line Support Business Coordinator - Financial Services




Helpdesk / Support, IT


£113.58 Per Day



Contract Type:


Date Posted:

22/07/2022 17:18:00

My global client requires an experienced Business IT Support Coordinator to assist the Finance IT Team in the ongoing support and development of key operational applications used by the business departments

The stability of the core banking system, associated subsystems, and document management system is a key objective of the IT Team to ensure the efficiency and effectiveness of the business and usability of the system.

You will be the 1st line of support for the Business Users to assist with any Production questions or issues, liaising with the Suppliers and the IT Team to bring these to a satisfactory resolution.


Main Responsibilities:

The responsibilities will be carried out in close cooperation with the business users of the client's systems

  • Manage Production Support incidents raised by the business through to resolution/closure. Record, track, and document all actions that are taken through ticketing systems including JIRA, LotusNotes, & Service Now.
  • Logging incidents or ad-hoc data requests.
  • Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Set up new users' accounts and profiles and deal with password issues.
  • Prioritize and manage many open incidents and Business As Usual (BAU) Tasks
  • Provide support, including procedural documentation and relevant reports
  • Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively
  • Field incoming incidents or asks for assistance in a courteous manner and perform initial analysis and support
  • Development and documenting of process flows within the business in order to identify efficiency's and suggest improvements
  • Stay up to date with company policies and procedures

Qualifications, skills, and experience:


  • Experience in Microsoft Office Applications mainly Outlook and Excel
  • Experience within the financial services sector is desirable
  • Exposure to a Banking system is highly desirable
  • Exposure to Document Management systems and workflow is highly desirable although not essential
  • Exposure to running SQL queries although not essential
  • Self-motivated, effective interpersonal skills, good organizational and planning skills, and detail-oriented.
  • Methodical in approach and good communication and documentation skills


  • Experience of MicroStrategy
  • MS Powerpoint experience
  • Experience in using JIRA & Service Now
  • Experience in supporting internal teams

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.