After Sales Support Coordinator

Reference:

38390CXJ

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£24,000 Per Annum

Benefits:

2k bonus

Town/City:

Marlow

Contract Type:

Permanent

Date Posted:

07/07/2021 08:19:00

My client is seeking an experienced After Sales Support Coordinator to join their expanding team.

Supporting the UK Operations Team you be responsible for the following;

  • Administer warranty policies
  • Authorise collections and arranging of necessary repairs under warranty
  • Provide high-quality telephone and email aftersales support to customers including retailers, dealers, service agents and end-users
  • Liaise with service centres regarding the warranty claims process
  • Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
  • Manage all warranty claims as per the internal SOP's and customer vendor compliance
  • Manage all customer enquiries, comments and complaints and log details of actions taken
  • Effectively manage the complex customer complaints and escalates to satisfactory resolution
  • Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction
  • Maintain relationships with warranty service agents, dealers, and the wider business stakeholders
  • Assist with departmental projects and system testing to support implementation
  • Carry out other ad hoc duties as required by Line Manager from time to time

Skills Required:

  • Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
  • Ability to understand product specifications, technical information, and spare part drawings
  • Strong analytical and MS Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.