After Sales Support Executive

Reference:

38815CXJ

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£24,000 Per Annum

Benefits:

1k bonus

Town/City:

Marlow

Contract Type:

Permanent

Date Posted:

02/11/2021 12:28:00

I am seeking an experienced professional After Sales Executive to join a thriving business who has seen massive growth over the last 18 months

Role

  • Assist the business to meet its statutory after-sales obligations and customer T&C's to deliver high levels of customer service
  • Ensure the warranty policy is administered in the best interests of the company and the customer
  • Authorise collections and arranging of necessary repairs under warranty
  • Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation.
  • Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
  • Manage all warranty claims as per the internal SOP's and customer vendor compliance
  • Manage all customer enquiries, comments and complaints and log details of actions taken
  • Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions

Skills

  • Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
  • Knowledge of statutory requirements (Sales of Goods Act, Product Safety etc) would be advantageous
  • Strong analytical and MS Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.