Digital Aftersales Project Specialist

Reference:

39809LM

Sector:

Operations, Project Manager

Salary:

£38,000 Per Annum

Benefits:

pension, car scheme

Town/City:

Bracknell

Contract Type:

Permanent

Date Posted:

23/09/2022 16:34:00

Our international client requires and experienced After sales Project Specialist to join their team.

Reporting to the Digital After sales Section Manager, you will form part of a dynamic team of 3, responsible for managing existing Digital After sales programmes across the European region.

This role will be supporting the delivery of improvement to our customer's ownership experience through digital projects and the ongoing management and improvement of existing projects, to ensure effective implementation.

This will involve long-term planning and reactive problem solving, the ideal candidate should be flexible and able to manage a broad range of expectations. The successful candidate will also demonstrate an understanding of differing business priorities and cultural differences.

The role does require occasional travel within the UK and across Europe.

Main Responsibilities:

  • For all product divisions and Sales Offices across the European region, you will:
  • Assist with the planning for After sales digital programmes
  • Work with third party suppliers in supporting the management of ongoing performance and potential future solutions in the region.
  • Monitor performance of supplier programmes and user engagement to optimise Customer experience and profit opportunities. Identify relevant KPIs and deliver reporting to support.
  • Oversee the successful and consistent implementation of Digital After sales tools, including:
    • Working with IT and other internal stakeholders to design and develop new digital tools
    • Establishing rollout plans, agreeing and communicating targets with stakeholders
  • Provide support as required on other digital projects that affect Customer experience
  • Regularly communicate and report both internally and to related stakeholders across the region and work with other divisions to ensure alignment against delivery & expectation
  • Study existing Customer's needs, while understanding what competitors offer in the digital market
  • Ensure that all activity is compliant with UK and European Legislation requirements including GDPR, MVBER and compatible with After sales Operating Standards and related corporate governance


Qualifications, skills and experience:

Required

  • Previous experience within a similar role, working at a regional level.
  • Demonstrable ability to listen and understand Voice of Customer (analyse, diagnose and report)
  • Comfortable balancing priorities and working to tight deadlines
  • Previous experience of presenting data and reports to all levels of stakeholder
  • Proficient user in Microsoft Office programmes including Teams, PowerPoint and Excel


Desirable

  • Educated to a degree level or relevant qualification or experience.
  • An understanding of the Automotive After sales retail environment
  • Demonstrable experience of managing large scale projects and projects across multifunctional teams
  • Fluent in another European language

The regular office hours are 08:00 - 16:00 Monday to Thursday with a half hour lunch break & 08:00 - 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Hybrid working

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.