Air Freight Operations Agent / Customer Service




Logistics/Delivery Management , Operations


£23,000 Per Annum



Contract Type:

Full time

Date Posted:

07/09/2022 12:04:00

An exciting opportunity to join a global Freight Forwarder well known and established within the UK as well as recognised internationally. They require an Operations Agent with Freight Forwarding experience £23K working 37.5hrs p/w, 6 month contract to permanent. Knowledge of the Air Freight process including Rating, Cross Trade is an advantage. The role will be based at Belfast airport.

Position Specification:

  • Manages all bookings from start to finish for allocated customers
  • Develops relationship with allocated customers
  • Issues booking instructions to origin offices
  • Processes Cross-Trade bookings
  • Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion, including origin management, customs clearance and delivery.
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Processes UK Customs Clearance
  • Manages any other site involved in a shipment
  • Develops processes and tools to support customer interface and communications
  • Takes and handles customer inquiries
  • Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Ensures correct charges are highlighted / passed for billing
  • Has full responsibility for correct P/L per file handled.

Skills, Qualifications & Experience:

  • Maths and English
  • Background in Freight Forwarding
  • Customer service focus
  • A 'get the job done' attitude
  • knowledge of Air Freight process, including Rating, Cross Trade.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.