Assistant Branch Manager




Sales, Visual Merchandiser


£24,960 to £26,000 Per Annum



Contract Type:


Job Title: Assistant Branch Manager Salary: £24,960 £26,000

Location: Reading

Role Responsibilities

  • Experienced retailer with track record of beating sales targets
  • A proven sales person with a desire to improve the customer experience through their own actions and the development of the team's skills
  • Sells the entire project and investigates needs to establish what the customer really needs. Matches the needs of the customer to the most appropriate product
  • Ensure that all customers are dealt with efficiently, courteously and as promptly, both personally and by the team
  • Leads by example and from the front
  • Capable of dealing with unhappy or difficult customers professionally and consistently following through to a satisfactory conclusion
  • Deal with customer complaints and queries in line with the terms of sale
  • Ensure that all commitments made to customers are realistic and achievable
  • Make people responsible for specific areas of the business so that they gain a wider understanding and can deputise when required
  • Supports the Manager in product knowledge training and general development of the team
  • Assist with the induction, training and development of new recruits and the existing team
  • Gives feedback on the service that is observed and agrees training actions where improvement is necessary
  • Willing to undertake personal development ready for future business growth
  • Supportive of the Branch Manager and Company goals, capable of deputising in the Manager's absence
  • Maintains displays and price indications so that customer experience is enhanced
  • Wherever possible identifies improvements to processes to enhance customer service, reduce costs, improve margin etc. Put these suggestions to senior management prior to implementation
  • Complete the daily cash reconciliation when required and record details accurately in line with Policy, investigate any discrepancies
  • Capable of building solid relationships with colleagues
  • Determined to "get the job done" and resourceful when faced with the unexpected!
  • Deal with employees in line with company policies and procedures
  • Organises the team to complete their tasks such as stock replenishment, picking, van checks etc.
  • Reports breaches of systems and procedures to Line Manager to ensure discipline in maintained

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.