Operations, Operations Manager
£35 Per Hour
12 month contractor role - Manager, Medical Information Operations
The Manager, Medical Information Operations will be responsible for ensuring appropriate oversight and quality assurance of outsourced medical information activities to support remdesivir/Covid-19 for the ACE (Australia, Canada, Europe) region.
This will involve coordinating with global medical information colleagues to ensure availability/dissemination of response documents and providing responses for use by the vendor to respond to requests from HCPs/patients.
Training of vendor staff on remdesivir/Covid-19 and medical information resources.
Working with the Senior Manager, Medical Information Operations to ensure operational excellence within the Medical Information function across the ACE region.
Routine responsibilities will include:
Managing the relationship between company and outsourced medical information vendors, including with affiliate medical information/medical affairs and other functions.
Ensuring the outsourced medical information vendor has access to the appropriate information that they need to provide excellent customer service to support requests relating to remdesivir/Covid-19.
Ensuring appropriate oversight of the performance of outsourced medical information vendors, including training of vendor staff, and the implementation of processes that ensure that the vendor service meets expected standards.
Updating and ensuring compliance with Medical Information working practices and operating procedures.
Working closely with affiliates and vendors to ensure inspection readiness, including responses to findings and implementation of process improvements.
Implementing the quality management plan for key Medical Information activities across the ACE region.
Able to work under limited direction.
Highly self-motivated and able to perform multiple tasks in a timely fashion.
Excellent interpersonal, and verbal and written communication skills and ability to navigate through ambiguity.
Demonstrated success in developing and maintaining good working relationships with internal colleagues and external contacts and influence cross-functionally at various levels.
Ability to manage and lead multiple projects and change management initiatives in a fast-paced, cross-functional environment.
Knowledge of applicable country/regional regulations and legal requirements for the provision of medical information services, and for adverse event and product quality complaint reporting, in the pharmaceutical environment.
Specific Education and Experience Requirements
Typically requires a Pharmacy or life sciences degree plus at least four years' experience in Medical Information in the pharmaceutical industry
Experience of working with medical information vendors is preferred.
Previous Medical Information experience at a regional level in the pharmaceutical industry is strongly preferred.
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.