Aviation Call Centre Agent

Ref: RPAviA01
Title: Aviation Call Centre Agent
Type: Permanent, full-time.
Salary: £20,000 - £21,000 per annum
Location: Maidenhead
Hours: 37.5

As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and maintaining a positive experience for our passengers.

Key Responsibilities:

• Receive and respond to incoming calls from customers regarding lost luggage, luggage repairs, and replacements.
• Provide timely and accurate information to customers, addressing their concerns and inquiries.
• Assist customers in filing lost luggage reports and guide them through the resolution process.
• Coordinate with relevant departments to track and locate lost luggage, ensuring swift resolution.
• Process requests for luggage repairs and replacements, adhering to company policies and procedures.
• Maintain a high level of professionalism and empathy when dealing with customer's concerns.
• Document all interactions and resolutions accurately in the customer database.

Qualifications and Skills:

• Previous experience in a call centre or customer service role is preferred.
• Excellent verbal communication skills and a customer-centric approach.
• Ability to handle high call volumes while maintaining composure and efficiency.
• Strong problem-solving skills and attention to detail.
• Knowledge of aviation industry practices related to lost luggage is a plus.
• Familiarity with relevant computer systems and databases.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.