Business development Executive

I am partnering with a dynamic, growing and exciting software company who specialise within the construction Sector, they are recruiting for Graduate Business Development Executive who will be responsible for onboarding new customers, managing deployment, technical enquires and general customer relationships.

As the first employee within the Customer Success Team , you will have a great opportunity to influence and build the Customer Success department, as well as being an important part of further growth for the business. .

They are looking for a dedicated, passionate, and experienced Customer Success Manager to be part of a high performing team and to help grow and develop business and customer experience.

Responsibilities

• Build relationships with existing customers
• Onboard new customers and users
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Attend relevant events and conferences
• Collaborate closely with our Sales team to support pilot customers, renewals, and expansion opportunities
• Represent the voice of the customer to inform our sales process and product roadmap
• Assist with support chat
• Build relationships
• Work under pressure
• Excellent customer service skills
• Effective communication
• Some project / implementation experience
• Ideally software background
• Customer reporting
• Monitor performance
• Tech savvy

Essential

• Excellent communication skills in English
• Intercultural understanding/ intercultural awareness
• Ambitious
• Customer service
• Money Motivated
• Experience with enterprise software and/or SaaS

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.