Call Centre Advisor

Looking for a Call Center Operator to join an expanding company based in Basingstoke with on site parking, salary of £21,000-£24,000 depending on experience. The role is part of a team that monitor and provide customer support to users of the carpark that may need help.

Main Duties:

• You will be required to work a minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
• The Controller must be able to answer and resolve the intercom calls in a professional manner
• Maintaining accurate logs by recording information gathered through the intercom
• Work together with the Technical Team and the Customers Response Centre to report and escalate on site equipment faults
• Live sites monitoring
• Carrying out other administrative duties
• Promote and protect the company's image and good reputation at all times
• Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
• Must maintain a high level of communication across all departments

Requirements:

• Ability to work calmly under pressure
• Be prepared to work shifts as part of a 24/7 cover
• Excellent communication skills are essential
• Computer Skills, Excel, MS Word documents
• Control room experience is preferred but not essential

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.