Call Centre Advisor




Call Centre Representative, Call Centre/Customer Service


£21,000 to £24,000 Per Annum



Contract Type:

Full time

Date Posted:

01/03/2023 11:36:00

Looking for a Call Center Operator to join an expanding company based in Basingstoke with on site parking, salary of £21,000-£24,000 depending on experience. The role is part of a team that monitor and provide customer support to users of the carpark that may need help.

Main Duties:

  • You will be required to work a minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
  • The Controller must be able to answer and resolve the intercom calls in a professional manner
  • Maintaining accurate logs by recording information gathered through the intercom
  • Work together with the Technical Team and the Customers Response Centre to report and escalate on site equipment faults
  • Live sites monitoring
  • Carrying out other administrative duties
  • Promote and protect the company's image and good reputation at all times
  • Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
  • Must maintain a high level of communication across all departments


  • Ability to work calmly under pressure
  • Be prepared to work shifts as part of a 24/7 cover
  • Excellent communication skills are essential
  • Computer Skills, Excel, MS Word documents
  • Control room experience is preferred but not essential

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.