Collections and Recoveries Support Administrator

Reference:

39547/SVO/VVN

Sector:

Call Centre Representative, Call Centre/Customer Service

Salary:

£89.42 Per Day

Town/City:

Bracknell

Contract Type:

Temporary

Date Posted:

16/06/2022 11:48:00

This is a Contract position for a period of 6 months.

Role
The Collections & Recoveries Support Administrator reports to the External Partner Section Manager and will be the day-to-day administrator supporting the Collections and Recoveries Department.


Main Responsibilities
1 - General Administration

  • Managing internal post process
  • Action daily letter requests from the department
  • Banking and invoice management
  • Manage department inboxes through Outlook
  • Take action on queries relating to outsourced accounts both internally and externally
  • Ensuring that office supplies are available and that mail, emails and other documents are distributed
  • Allocation of proceeds following vehicle sale
  • Overflow for calls with limited dialogue with customer

2 - Reporting

  • Production of management information (MI)
  • Weekly Report for Management Meeting
  • Internal Management Report
  • Monthly C&R Report
  • FLA Quarterly Reporting
  • W/O Report + Reconciliation
  • Annual Vehicle Disposal Ki Report
  • Update Arrears Summary by Ki each month
  • Weekly Phone Statistics

3 - External Agency Management

  • Manage accounts for external collection (send new instructions, update system and create reports)

4 - Legal Account Management

  • Creation of legal packs and statement of accounts
  • Liaise with solicitors to ensure legal instructions are sent/received within agreed Service Levels
  • Update accounts with solicitor information

5 - Regulatory Administration

  • Action Consumer Credit Act (CCA 1974) correspondence in line with processes and company requirements
  • Assist Management in the production and maintenance of FCA complaint and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
  • Understand and apply FCA CONC rules with dealing with each customer agreement

6 - Other Duties

  • Assist in any projects, system upgrades, etc. when required
  • Proactively seek to improve processes and procedures within department
  • Continuing to enhance one's own learning's and education
  • Recognise and refer any Vulnerable Customer
  • NAVCIS and CIFAS referrals
  • Assisting with credit amendments to customer accounts


Qualifications, skills and experience required

  • Knowledge of using a range of office software, including email, spreadsheets and databases
  • Experience in preparing and analyzing reporting data for management accurately and to timescales
  • Able to demonstrate good organization, prioritization, and time management skills
  • Demonstrate successful communication with internal and external customers at all levels via telephone and email
  • Be a positive example and brand ambassador for the client
  • Ability to interact with senior management
  • Motor Finance experience would be an advantage

Hybrid role after training

Interested?

Apply now!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.