Customer and Claims Support

Reference:

33946

Sector:

Call Centre Representative, Call Centre/Customer Service

Salary:

£27,000 to £32,000 Per Annum

Town/City:

Epsom

Contract Type:

Full time

Date Posted:

13/03/2020 13:47:00

My client who is a well known brand is looking to recruit for a Customer and Claims Support. This role is an exciting position and is ideal for someone who has a real passion for customer service, they need to be confident in making decisions themselves as they will be handling the whole case from the first point of contact, right through to the resolution.

Location: Burgh Heath
Salary:
Up to £32,000
Hours:
Monday to Friday on a shift pattern on a 3 weekly basis plus 1 in 3 weekends (you get this time off in lieu the following week)

Key Responsibilities:

  • Liaise with customers ensuring a professional and efficient service is provided via telephone, email and live chat
  • Ensure all customer enquiries/issues/complaints are resolved and managed in a timely manner
  • Ensure customer database is updated accurately with all customer details in line with company standards
  • Ensuring case notes are written in detail and grammatically correct
  • Build rapport with customers ensuring relationships are being built
  • Ensuring the customer query is dealt with from being the first point of contact, right through to the decision
  • Build a strong brand awareness to ensure relevant information is being offered to customers

Key requirements:
Essential:

  • Experience in a Customer service role
  • Willing to work 1 in 3 weekends
  • Excellent attention to detail
  • Strong fact finding and problem solving abilities.
  • Outstanding communication, both written and verbal
  • Confident in making decisions by themselves
  • Needs to be positive
  • Needs to utilise their own initiative

Benefits:

  • Amazing offices
  • Excellent progression
  • Flexibility to work from home

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.