Customer Escalation Manager

Ref: RPCUSESC01

Title: Customer Escalation Manager

Type: Permanent, full-time.

Salary: £11.00 - £15.00 per hour

Location: UK - (No relocation offered)

Hours: 37.5

Required:

Parkside Recruitment are seeking a passionate and engaging Customer Escalation Manager.

Role:

As a Customer Escalation Manager, you will play a vital role in ensuring customer satisfaction across Europe by effectively managing escalations in coordination with our third-party provider and customer service teams. You'll monitor and audit third-party performance, ensuring compliance with procedures and SLAs while contributing to process improvements.

This is a very junior role suitable for candidates looking to start their career. If you're passionate about providing exceptional customer service and have the required language skills, we encourage you to apply and be part of our innovative team.

Duties:

• Handling off-boarding requests from Delivery Service Providers.
• Providing feedback on emerging customer issues.
• Maintaining effective communication with both internal and external stakeholders

Basic Qualifications:

• Effective communication skills (verbal and written)
• Ability to engage with internal and external stakeholders.
• Self-management of priority tasks
• Research capabilities for complex use cases
• Proficiency in English and one of the following languages: Italian, French, Spanish, German, Dutch

Preferred Qualifications:

• Proficiency in a fourth language (Italian, French, Spanish, German, Dutch, Turkish)
• Good knowledge of Excel
• Data and analytic skills
• Experience in customer interactions and escalations
• Ability to thrive in a fast-paced work environment.

Loop Competencies:

• Effective communication
• Collaboration and relationship management
• Problem-solving and research
• Self-management

Mandatory Language Skills:

• English + Italian, German, or Dutch

Preferred Language Skills:

• English + Italian, German, or Dutch + a third EU language (Spanish, French, German, Dutch)

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.