Customer service Advisor

Reference:

12345PXS

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£21,000 to £22,000 Per Annum

Town/City:

Milton Keynes

Contract Type:

Full time

Date Posted:

18/01/2023 09:46:00

Currently looking for customer service advisors based in Milton Keynes on a full time, 12 month FTC, paying £12.00 per hour / £21,840 per year. Office based only.

They work in shifts on a full-time basis - 08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00

Principal Accountabilities

    • Responsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customers
    • Builds rapport with our customers to resolve service issues and customer questions
    • Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
    • Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and response
    • Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
    • Recognises that quality is measured through call recordings and case auditing
    • Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
    • Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards
    • Completes ongoing compliance and remedial training as scheduled
    • Has an understanding of Operational Risks
    • Proactively identifies any new issues or risks
    • Participates in projects to drive operational excellence

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.