Customer service Advisor

Currently looking for customer service advisor based in Milton Keynes on a full time, 12 month FTC, paying £12.00 per hour / £21,840 per year. Office based only.

They work in shifts on a full-time basis - 08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00

Principal Accountabilities

• • Responsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customers
  • Builds rapport with our customers to resolve service issues and customer questions
  • Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
  • Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and response
  • Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
  • Recognises that quality is measured through call recordings and case auditing
  • Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
  • Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards
  • Completes ongoing compliance and remedial training as scheduled
  • Has an understanding of Operational Risks
  • Proactively identifies any new issues or risks
  • Participates in projects to drive operational excellence

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.