Call Centre/Customer Service, Customer Service Representative
£22,000 to £24,000 Per Annum
Our client based on Hook are looking for a customer service representative on a 12 month contract. Hybrid working, Monday - Friday. Paying £22-24,000. SAP required.
* Track and resolve customer cases through service now
* Drive internal discipline to respond and resolve customer cases raised through service desk
* Raise quotes for customer spares
* Raise customer change requests
* Hold weekly internal calls to drive customer case's to closure
* Attend customer calls on an operational level where necessary
* To help support customer service manager to pull data from service now and SAP in line with our KPI's
* Monitor customer satisfaction survey and follow up with customers to complete
PLEASE APPLY TODAY!!!
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.