Customer Service Executive

Reference:

CS01

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£24,000 to £25,000 Per Annum

Benefits:

1k bonus

Town/City:

Buckinghamshire

Contract Type:

Full time

Date Posted:

21/05/2021 17:12:00

My client is a leader in their field. Due to significant growth, they are looking to add to their customer team.

The Role

Customer Services Executive within the UK Operations Team

Key Responsibilities:

  • Liaising with customers over the telephone, electronically or face to face
  • Manage all customer orders
  • Provide pricing and delivery information
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain customer data bases, pricing and delivery information
  • Organise workflow to meet customer timeframes
  • Log details of enquiries, comments and complaints and details of actions taken
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement
  • Prepare and distribute customer activity reports

Skills Required:

  • Proven customer service experience across a range of business sectors
  • SAP skills
  • Ability to communicate clearly and accurately at all levels
  • Strong Ms Office Skills
  • Sales order processing

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.