Customer Service Executive

Reference:

38813

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£24,000 Per Annum

Benefits:

2k bonus

Town/City:

Marlow

Contract Type:

Permanent

Date Posted:

02/11/2021 12:15:00

I am seeking an experienced Customer Service Executive to join a thriving organisation supporting the UK Operations Team.

Role

  • Deal directly with customers either by telephone, electronically or face to face
  • Manage all customer orders
  • Handle and respond efficiently to all general and order specific customer enquiries
  • Provide pricing and delivery information
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain customer data bases, pricing and delivery information generating workflows
  • Log details of enquiries, comments and complaints and details of actions taken
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement
  • Prepare and distribute customer activity reports
  • Carry out other ad-hoc duties as required from time to time

Skills

  • Proven customer service experience across a range of business sectors
  • Excellent telephone manner
  • Ability to communicate clearly and accurately at all levels
  • Strong Ms Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable
  • Sales order processing experience

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.