Customer Service Manager

Reference:

38608B

Sector:

Call Centre/Customer Service, Customer Service Manager

Salary:

£35,000 to £40,000 Per Annum

Town/City:

Egham, Surrey

Contract Type:

Permanent

Date Posted:

15/09/2021 15:33:00

My client based in Egham are looking to recruit and Assistant Customer Operations Manager to Support the Operations Manager with the smooth and efficient handling of all customer communications relating to orders and queries, from receipt of order through to delivery and invoicing. Also to supervise all systems, processes and personnel associated with the sale/after sale of the product and lead the team in the absence of the operations Manager.

Process Management

  • Monitor, manage and improve all customer support processes to ensure efficient operation of all orders/returns/queries. Examples include: Orders processed on time, back orders cleared, accounts queries resolved, Bock UK managed to ensure distribution of tasks to team members, customer complaints process.

Reporting

  • Produce management reports for key customer service/warehouse tasks, to measure required achievement against agreed standards. Examples include: Daily/weekly sales reports, weekly back order reports, Month end reports, warehouse stock levels, team operational statistics (order input/telephone calls etc.)

Team Supervision

Forecasts

Maintain Pricing on SAP

This would be an excellent opportunity for a Team Leader to take the next step in their career.

  • Strong customer focus is essential
  • The ability to multi-task
  • Recent knowledge of SAP
  • CRM, and/or strong Excel Skills would be advantageous
  • Excellent communication skills
  • Be able to work under pressure
  • Have a positive outlook and a can do attitude
  • Team player, but also able to work through tasks as an individual
  • Able to adapt to situations that have tight deadlines
  • Able to manage high workload efficiently

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.