Call Centre/Customer Service, Customer Service Representative
£23,000 Per Annum
I am recruiting for an international, well known brand in their customer service department. They require someone with fluent German and Italian. You will need customer service or order processing experience and be able to travel to Croxley Green, Watford. The starting salary is £23 but could be higher depending on your experience.....PLEASE NOTE....if you speak Fluent German or Fluent Italian and would consider part time hours then please still apply
You will be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this you will be required to liaise & work closely with other areas of the organisation.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide customers with an efficient, reliable service
- To respond effectively to queries relating to customer orders and deliveries
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
- To resolve customer complaints and invoice queries
- To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
- To be in regular contact with Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
This is an exciting opportunity to join an international brand that offers career development.
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.