Call Centre/Customer Service, Customer Service Representative
£23,000 to £24,000 Per Annum
Based in Esher this role requires someone with previous Customer Service experience that will manage the order delivery through to after sales customer care and returns management. Experience of CRM systems, Excel and SAP preferred.
To ensure exceptional Customer Services is provided, promoting the customer always comes first.
The front line customer service advisor covers all aspects of customer sales support, technical support and after sales, all claims and any queries from customers are processed/handled in an efficient and effective manner, adhering to company values and customer experience principles.
Mainly looking after, but not limited to, the retail sales channel, communicating with both B2B and B2C contacts, fostering long term relationships with key contacts, partnering the Area Sales Managers driving all company and team objectives.
Liaising with the customer on any query they may have regarding technical specification, purchasing and servicing our products, whilst constantly striving to enhance and improve the customer experience.
To maintain and promote to other team members and colleagues a high level of customer service and customer satisfaction.
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.