Customer Services Advisor

Reference:

39548

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£239,000 to £240,000 Per Annum

Town/City:

Esher

Contract Type:

Full time

Date Posted:

10/06/2022 10:48:00

Our client based in Esher who is a global tap and shower specialist is looking for a permanent Customer service advisor to join their team. Working Mon -Fri, 37.5 hours per week. Paying £24,000.

  • Front line customer service advisor covering all aspects of customer sales support, technical support and after sales, all claims and any queries from customers are processed/handled in an efficient and effective manner, adhering to our values and customer experience principles
  • Mainly looking after, but not limited to, the retail sales channel, communicating with both B2B and B2C contacts, fostering long term relationships with key contacts, partnering the Area Sales Managers driving all company and team objectives
  • Liaising with the customer on any query they may have regarding technical specification, purchasing and servicing our products, whilst constantly striving to enhance and improve the customer experience
  • To maintain and promote to other team members and colleagues an outstanding level of customer experience
  • Provide advanced product/service information and respond to complex customer escalations coordinating with key stakeholders
  • Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required
  • Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required

IF THIS ROLE IS FOR YOU PLEASE APPLY TODAY!!!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.