Customer Services Advisor/Customer Experience Co-ordinator

Reference:

38190

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£24,000 to £27,000 Per Annum

Town/City:

Bracknell

Contract Type:

Permanent

Date Posted:

30/04/2021 14:37:00

Amazing opportunity to work for a household name and drive the customer services experience across all of their brands, the company has excellent opportunities for candidates to progress their careers, offering a competitive salary, excellent benefits and where business requirements allow the company offer flexible hours and working

* First point of contact for the Customer Satisfaction Programme, Aftersales Operating Standards and also the Aftersales Development Programme

* Each area has key objects to maximising the customer experience and to process to drive customer retention and spend per visit

* Championing opportunities to consistently improve the quality of the customer experience through customer stories, trending analysis and case studies is a key part of the role

* Responsible for all reporting requirements associated with the customer service programmes and representing branch at programme stakeholder meetings

* Working in partnership with the field sales teams to ensure maximum engagements across dealer networks

* Continuously review and analyse the voice of the customer and present data to gain commitment and implement measurable customer experience

The client is looking for a candidates who are passionate about delivering the best customer journey possible and focuses on the retention of business, strong team player, excellent attention to detail, confidential, able to work to deadline, intermediate excel and analytic skills

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.