Customer Support

Reference:

45345

Sector:

Administration, Administrator

Salary:

£24,000 to £28,000 Per Annum

Town/City:

Hertfordshire

Contract Type:

Permanent

Date Posted:

04/01/2022 14:04:00

Key Responsibilities

  • Process sales orders, placing orders with suppliers where necessary, arrange and co-ordinate deliveries, produce invoices, process credit card payments, update CRM database etc.
  • Raising Invoices, issuing statements, and posting payments to ERP
  • Finance authorisation of sales orders & approving outgoing orders
  • Deal with invoice queries, customer returns & refunds
  • Provide estimates / quotations that can be processed from new and existing customers
  • Provide guidance / recommendations of product requirements
  • Resolve invoice queries and account hold queries in tandem with the Finance Department
  • Provide general support to Business Development Managers and Internal Account Managers
  • Act as a point of contact: dealing with correspondence, reactive client queries
  • Answer incoming calls to the business
  • Handling of, and taking responsibility for enquiries (both internally and externally), providing essential documentation and advice where necessary (for example, installation guide)
  • Provide excellent customer service


Key Role Requirements

  • Good and workable knowledge of Microsoft Office (Word, Excel & Outlook)
  • Excellent communication skills both written and verbal
  • Good numerical skills and commercial awareness
  • Strong organisation and time management skills
  • Personable, presentable and articulate
  • Positive, proactive, punctual and enthusiastic
  • Ability to work within deadlines and cope under pressure
  • Prompt and accurate with good attention to detail
  • Interpersonal and team-working skills
  • Previous experience in related role
  • You will need to develop skills to understand underfloor heating systems and controls
  • Be able to work in a team and also comfortable using initiative / working autonomously
  • Full UK Driving Licence

Preferred Skills

  • Knowledge and experience in the construction industry
  • Competent with ERP / CRM systems
  • Able to read and understand client/architect/consultant's specifications

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.