Customer Support Specialist

Reference:

39578CXJ

Sector:

Call Centre/Customer Service, Customer Service Representative

Salary:

£30,000 to £32,000 Per Annum

Town/City:

Uxbridge

Contract Type:

Full time

Date Posted:

23/06/2022 14:02:00

Experienced Customer Service Specialist working with an award winning distributor based in Uxbridge.

Working hours 8.15am - 5.15pm, based ON SITE this is not a hybrid role.

Role

  • Providing advice to prestigious customers using your knowledge of our products and services
  • Communicating courteously with customers by telephone, email, letter and face to face if required
  • Dealing with client issues ensuring problems are actioned and resolved
  • Issuing refunds or compensation to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service we are providing
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for your department
  • Meeting with other managers to discuss possible improvements to customer service and the business as a whole, as well as discussing departmental improvements and successes
  • Attending various functions involving top customers

Skills

  • Strong Customer Service background
  • Experience using in-house order processing platforms
  • Strong communication skills
  • Problem-solving skills

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.