Documentation Customer Service Administrator




Administration, Administrator


£12.47 Per Hour



Contract Type:


Date Posted:

24/05/2023 13:38:00

My international client requires a Documentation Customer Service Administrator to join their team

Position Summary:

Reporting to the Global Customer Service Manager, this role provides support for Turbine customers by ensuring that all documentation requirements are met and uploaded to customer's portals in a timely manner.

Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and the Middle East.

Major Job Functions - Turbine Sales Support:

* Comply with the company's Code of Ethics, raise any issues with management
* Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics
* Provide customers with documents, certificates, manuals and datasheets as and when required.
* Maintain and monitor Turbine customer order mailboxes.
* Monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information
* Work with shipping/logistics to produce bespoke customer documents as required
* Other duties and projects as specified.

Key Skills and Behaviours Required

Key Skills required are:

* Computer literate with a good working knowledge of Microsoft applications
* Numerical accuracy
* Articulate, good written and verbal communication
* Accurate, good attention to detail
* Ability to prioritise, and manage multiple tasks
* Team player and able to work on your own initiative

Behaviours required are:

* Positive, enthusiastic attitude
* Flexible to changing priorities
* Able to manage situations so they don't become stressful
* Friendly and approachable
* Supportive to all team members
* Co-operative and collaborative with all team members
* Self-awareness to modify and choose appropriate behaviour to positively influence a situation
* Confidence to express ideas and thoughts on situations or events
* Able to build positive relationships, and rapport built on mutual trust




Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.