Front of House / Reception

FRONT OF HOUSE / RECEPTION

Excellent opportunity to join a stunning building in a superb location close to transport links and busses. We are seeking a candidate with previous reception experience and someone who can deliver memorable Front of House experiences by providing a 5-star level of service. You will welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient

Front of house responsibilities
* Ensure all calls are answered, transferred/forwarded promptly and
professionally
* Deal with any queries from Occupiers/Guests and offer assistance in resolving issues.
* Ensure to monitor, action and process any emails on the company email account
* Attend any trainings as highlighted by your line manager
* Attend regular One to One Meetings with the Front of House Reception Supervisor or FOH
Manager
* Maintain and submit monthly Site reports as specified for your respective site by the Front of
House Reception Manager
* Liaise and assist with the coordination of Building contractors and and have an awareness of
works being carried out within the building
* Report any relevant information and issues to Front of House Manager and designated Facilities
Management team
* Ensure that all Front of House areas are well presented, clean and tidy at all times
* Ensure all Visitors/Guests are signed in as specified by the Property procedures
* Ensure lobby presence is maintained, and entrance doors are covered at all times
* Provide information, directions/escort Occupiers, Guests to their desired locations
* Proactively offer assistance to all Occupiers and Guests
* Assist Occupiers and Guests with access barriers and access requirements
* Ensure any suspicious individuals/incidents are promptly identified and managed, also report any
unusual activity to Front of House Reception Manager, Facilities Management team
* Community Engagement: where possible organise monthly pop-up events in the lobby and
engage with the local community to identify value add services for Occupiers
* Assist Occupiers/Guests with Concierge services like restaurant reservations & local
recommendations, transportation arrangements, dry cleaning pick up and drop off
* Provide ad-hoc administrative assistance to the Building Management team as and when
required

Knowledge & Experience:
* Previous Front of House/Hospitality experience in similar front facing roles
* Experience of handling challenging situations and multi-tasking
* Experience of delivering exceptional Guest services

Skills & Personal Qualities:
* Highly committed and passionate to deliver excellent service and drive for Occupier/Guest
satisfaction, with a focus on first and last impressions
* Comfortable in a front facing role, well presented, confident and personable
* Excellent attention to detail and organisational skills
* Create and maintain positive rapports and professional relationships with Occupiers/Guests
* Demonstrate commercial awareness within the context of the role
* Calm, friendly and welcoming disposition
* Strong I.T skills
* Good 'team' work ethic
* Clear and concise communication skill

Please apply now if you have the relevant experience.

Thank you.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.