HR Shared Service Advisor




HR, HR Assistant


£16.34 Per Hour


West Drayton

Contract Type:


Date Posted:

07/09/2020 08:42:00

HR Shared Services Advisor
My client is a research-based biopharmaceutical company based in Middlesex.

They are looking for an experience HR Shared Service Advisor to provide support to the European region.

The Role

  • Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance with a focus on excellent customer service on a wide range of HR activities and processes
  • Utilise HRSM technology to triage, track and manage incoming enquirers and cases
  • Perform data entry across a range of HR systems
  • Create and maintain SOPs
  • Contribute to the ongoing development of the HR Shared Services FAQ library
  • Responsible for creating new starter offer documentation and all HR associated on-boarding activities
  • Manage the administration of employee recognition programmes
  • Responsible for responding to external HR queries including reference requests
  • Support the preparation of monthly payroll and follow up on payroll queries
  • Manage core HR processes including on-boarding, off-boarding, absence management, benefits administration and employee transfers
  • Manage employee files and related documentation in HR system
  • Ensure compliance with appropriate data protection legislation at all times

Essential skills and experience

  • Must have experience working within an HR Shared Services environment
  • Must have an interest and understanding of general HR policies and procedures
  • Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality
  • Must possess solid verbal, written, interpersonal and telephone communication skills
  • Must be able to identify critical situations and take action to escalate where necessary
  • Must demonstrate the ability to work in a team
  • Must be able to multitask yet remain detailed-oriented with sound time management skills
  • Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
  • Must be able to perform role under minimal supervision

Experience with Workday, Service Now or similar HR systems is desirable

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.