Marketing Manager - Client Success

Reference:

39685/SP/VN

Sector:

Marketing, Marketing Manager

Salary:

£400.75 to £475.44 Per Day

Town/City:

London

Contract Type:

Temporary

Date Posted:

05/08/2022 11:18:00

They will be responsible for ensuring the customers receive the best in class support and manage all aspects of campaign execution, delivery, and final reporting. You will play an integral role in maximum revenue recognition and renewed business. Looking for new ways to create value for the business and team.


Responsibilities

  • Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
  • Provide the highest level of customer service to clients
  • Enter IO's into Order Management Systems
  • Verify accuracy of Internal IO and Client Insertion Order
  • Clarify any questions Ad Operations may have about the plan
  • Work with Ad Operations to troubleshoot live campaigns
  • Provide clients with weekly reporting and delivery analysis
  • Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process
  • Work with cross functional teams to ensure Billing and Legal compliance
  • Identify product bugs/issues, troubleshoots to identify source, and updates teams of status/resolution.
  • Expert of all Twitch products and exhibits a strong foundation of technical knowledge and site features.
  • Product source and knowledge base for other departments when needed
  • Collect customer feedback to improve process and planning
  • Gather and analyse campaign data results and communicates findings with clients
  • Provide recommendations for up-sell opportunities to sellers


Basic qualifications

  • 3 - 7 years of online media experience
  • Experience helping clients execute custom branded campaigns
  • Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
  • Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. Keynote and GSuites knowledge a plus
  • Experience with 3rd party ad servers (Google DCM, Innovid, Sizmek) and ad verification partners (IAS, DV, MOAT)
  • Works well with others in high-energy environment with minimal supervision
  • Understanding of video ad serving and ad delivery
  • Proficient written and verbal communication


Preferred qualifications

  • Works well in a team oriented, high energy, environment with minimal supervision
  • Excellent written, presentation and oral communication skills
  • Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
  • Excellent collaboration skills

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.