Private Client Administrator (Financial Services)

Our client, a wealth management and financial planning group, are seeking an experienced Administrator who has experience within the independent sector of the financial services industry, in a relevant administration role i.e. family office or HNW/UHNW IFA/wealth management rather than provider. Successful candidate will have a sound technical knowledge covering pensions and investments, ISAs, bonds, trusts and protection.

A fantastic opportunity to provide exceptional quality technical and general administrative support to the Private Client Director and other members of the client-facing team's. Reporting into the Private Client Director and working closely with the Administration Manager, this position will continue assisting the team in delivering an outstanding holistic financial planning service to new and existing HNW clients, often with elevated expectations and complex planning needs. The role will suit an experienced administrator who enjoys working autonomously in a driven and high-performing team.

Administrator:

• Organise and diarise meetings on behalf of the Private Client Director
• Work with the Private Client Director to prioritise tasks
• Fields calls and email queries as appropriate and act on all non-technical queries
• Provide agendas and information requests prior to client meetings, if required
• Assist with the production of management information, as required by central teams
• Assist with general administration as required e.g. ad-hoc scanning and filing

Client servicing and meeting preparation

• Use appropriate systems and processes to submit new business to providers
• Assist with the preparation of meeting packs for client meetings and Annual Suitability Reviews
• Prepare application forms and other documents for client signing or approval
• Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary
• Produce accurate client portfolio valuations and statements using Intelligent Office
• Complete and assist with trades and portfolio rebalancing, as required
• Assist with cash management control on client accounts (bonds, SIPPs, etc)
• Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant

Correspondence and client files

• Ensure all client information (including meeting notes) is accurately maintained on internal systems, including Intelligent Office and the Document Management System (DMS), where appropriate
• Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks
• Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
• Run client risk tolerances and carry out anti-money laundering checks
• Ensure electronic client files are organised and updated, and easily accessible

Compliance with FCA and company procedures

• Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
• Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
• Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
• Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
• Record and file all relevant correspondence

Experience and Qualifications

• 2+ years' experience within the independent sector of the financial services industry, in a relevant administration role i.e. family office or HNW/UHNW IFA/wealth management rather than provider
• Sound technical knowledge covering pensions and investments, ISAs, bonds, trusts and protection
• Demonstrable experience of delivering client service at the highest level
• Experience of using iO or equivalent system to perform an administrative role; knowledge of Transact and international experience will be an advantage
• Excellent IT skills with a good working knowledge of Excel
• Excellent written and verbal communication skills with a high level of attention to detail
• Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role
• Relevant industry qualifications will be an advantage, but are by no means essential.

Please apply now if you have the relevant experience require for this position.

Thank you.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.