Receptionist/Facilities Administrator

My international client requires an experienced Receptionist/Facilities Administrator to join their team.

Responsibilities:

• Presenting a professional front-of-house corporate image to callers, visitors, and staff.
• Answer incoming telephone calls, greeting visitors, and customer support.
• Assist Facilities where appropriate, including managing mail ordering stationery, lunches, etc.
• Liaise with local uniform suppliers on new orders and uniform deliveries.
• First point of contact for staff reporting building/landlord issues to Help-desk and maintain records of such reports.
• Arranging travel: taxis and couriers and supporting Facilities where necessary with hotel bookings and flight bookings.
• Ad hoc administration duties for Facilities Manager and Department Managers, assisting with ad hoc projects.
• Taking hospitality bookings for internal and external meetings and informing I.T. when AV equipment is required.
• Monitoring Facilities and reception mailboxes.
• First point of contact for staff requesting service from our off-site records management service provider.

Daily duties will include, but are not limited to:

• Answer incoming calls in a professional, courteous, and helpful manner, redirecting them to the appropriate telephone numbers.
• Vetting calls so that the no-name policy does not result in a caller being unnecessarily turned away. Announce calls when transferring calls.
• Check messages from night-time voice- mailbox.
• Greeting visitors in a professional, courteous, and helpful manner. Ensure all guests and visitors sign in and receive guest badges.
• Notify employees of guest and visitor arrivals.
• Handle incoming deliveries to the front desk and distribute/ arrange courier shipment/same day/overnight.
• Sort the post in the morning, and collate throughout the day in readiness for collection.
• Assist the Facilities Manager in sourcing and ordering stationery, and sundry office supplies including water and catering.
• Book taxis for internal and external customers.
• Ordering collection and delivery of records from our off-site archive management service supplier and managing the process generally.
• Assisting Facilities Manager with informing building maintenance of requests (e.g., air-con). Monitor and log requests through Facilities.
• Monitor and control car parking in conjunction with Security.
• Liaise with cleaning/security teams and report issues to Facilities Manager.
• Support Facilities and departments with general administration duties and ad hoc projects as required.
• Perform clerical functions as required: word processing, mail, filing, organizing, and photocopying.
• Handle routine correspondence in the office.

Relationships

• Reporting to the Facilities Manager
• With all UK employees
• With all external visitors

Desirable Qualifications and Experience:

• Previous reception experience
• Good PC Skills
• Good communication and customer service skills

This is an excellent opportunity to demonstrate your reception and administrative skills.

This role is based in the B37 area of Birmingham

This is a rolling contract.

37.5 hours per week - Monday to Friday

25 Days holiday and all bank holidays paid

5 days sick paid

Parking available on-site

Interested? Please Apply.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.