Service Engineer

Reference:

37413

Sector:

IT, Technical Engineer

Salary:

£23,000 to £24,000 Per Annum

Town/City:

Milton Keynes

Contract Type:

Permanent

Date Posted:

09/03/2020 19:49:00

A well established client of mine based in Milton Keynes are looking for a Service Engineer to join the team.

The successful individual will be responsible for providing timely and accurate diagnostic reports for the customer/technician team. Attend and evaluate and repair customer equipment on site.

Salary: £24,000

Hours: Full Time, Permanent

Location: Milton Keynes and surrounding areas.

Main Responsibilities:

  • Attend Customer premises and repair and service equipment to highest standards.
  • Attending customer premises and provides structured training to minimise product misuse.
  • Provide customers with Training documentation where appropriate.
  • Provide and meet "Expected Time of Arrival" quotes.
  • To be flexible and adaptable to the Service Administrators / Service Manager / Customers requests to incorporate urgent requests for work.
  • Liaise with Service Manager (or Service Administrator in his /her absence) regarding calls that require additional intervention prior to successful conclusion.
  • Call the office before leaving any site without affecting a complete repair.
  • Carry out any other reasonable requests and activities associated with ensuring we exceed the expectations of our customers and the successful running of the department and the company
  • Complete a docket and send to the office after each call signed by the customer, provide customer paperwork in a timely manner to the office weekly
  • Expenses must be in to the office on time and receipts separated and recorded accurately
  • Perform monthly stock check
  • Order stock efficiently and in good time to ensure response times are not affected by poor stock management
  • Provide any relevant information from the customer, back to the office person responsible for the Customer or service manager reference repair to the customer's machines.
  • Any customer complaints passed back to the service manager

Key Requirements

  • Exceptional communication skills both written and verbal
  • Experience or a qualification in Mechanical/Electrical Engineering

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.