Call Centre Representative, Call Centre/Customer Service
£21,840 Per Annum
💼 YOUR IMPACT
- Dive into an exciting role that bridges the traditional and digital paradigms of customer service.
- Work with an esteemed company where your role is instrumental from day one, supporting customer-focused initiatives, innovative processes, and rigorous risk management.
🌍 WORKING ARRANGEMENT
- Hybrid Working Model - Achieve the best of both worlds!
- No Weekends - Enjoy your time off!
- Shifts on a Rota Basis - Flexibility with shifts ranging between 08:00-16:00, 09:00-17:00, 10:00-18:00, and 12:00-20:00.
🔍 Job Summary & Responsibilities
- Address incoming calls, provide product insights, facilitate account openings, and offer unmatched support.
- Develop meaningful relationships with customers, address their concerns, and tackle advanced issues.
- Ensure top-notch customer account maintenance, including application processing, money transfers, and more.
- Maintain meticulous records of all customer interactions.
- Strive to meet all performance metrics while prioritizing stellar service.
- Maintain open lines of communication with customers and colleagues.
- Engage in ongoing compliance training and have a keen eye for operational risks.
- Autonomous, keen attention to detail, positive attitude, and an unyielding drive for excellence.
- Stellar interpersonal and, if possible, negotiation skills.
- Exceptional problem-solving abilities.
- Adaptive, energetic, and a genuine desire to assist others.
- Team player with the ability to work in fast-paced environments.
- Strong analytical mindset and excellent communication skills.
📚 Education & Desirable Qualifications
- Prior experience in a retail banking or insurance environment is a bonus.
- Familiarity with servicing investment or SIPP products is an advantage.
💷 Compensation: £12.00/hour
Ready to be a part of a dynamic team and provide unparalleled service? Apply today and embark on a journey where your contribution genuinely matters!
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.