Training Specialist

Reference:

36899AXR

Sector:

HR, Trainer

Salary:

£30,000 to £35,000 Per Annum

Town/City:

Watford

Contract Type:

Permanent

We are currently recruiting for our market leading client based in Watford, they are looking for an experienced Trainer to join their fun and friendly team. The Training and Quality team are responsible for continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services.

Key Responsibilities:

  • Responsible for maintaining and promoting internal communications and delivering high standards of customer satisfaction.
  • Responsible for continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services
  • You will design, develop, deliver and evaluate the return on investment of training for Customer Operations.

Key Skills Required:

  • Expert knowledge and practical experience of using contact centre technology to effectively train, coach and support others
  • Demonstrable experience of building expert knowledge and practical experience of departmental processes, work instructions, products and services in order to effectively train, coach and support others
  • Ability to successfully use a range of training media (various forms of presentation equipment, CBT, web based tools, etc) matched to training objectives, audiences and learning styles
  • Ability to effectively develop and deliver technical training to non-technical users
  • Expert knowledge and practical experience of using contact centre technology to effectively train, coach and support others

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.