Training Specialist - Operations

Reference:

2536412366

Sector:

Call Centre/Customer Service, Team Leader

Salary:

£30,000 to £35,000 Per Annum

Benefits:

Plus 10% Bonus

Town/City:

Watford

Contract Type:

Permanent

Our client is recruiting for a Trainer to join their Customer Operations Team, you will be responsible for continually reviewing the effectiveness, efficiency and quality of team and business needs. You will also be responsible for maintaining and promoting internal communications and delivering the highest standards of customer satisfaction.

Your creativity is needed to design, develop, deliver and evaluate training for the Customer Operations team.

Your expertise are needed as below;

  • Expert knowledge and practical experience of using contact centre technology to effectively train, coach and support others
  • Demonstrable experience of building expert knowledge and practical experience of departmental processes, work instructions, products and services in order to effectively train, coach and support others
  • Ability to successfully use a range of training media (various forms of presentation equipment, web based tools, etc) matched to training objectives, audiences and learning styles
  • Ability to effectively develop and deliver technical training to non-technical users
  • Expert knowledge and practical experience of using contact centre technology to effectively train, coach and support others

Our client offers a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. With full private medical cover and 50% off your annual gym membership. For a fabulous role in a fun, social activities, team nights out and outdoor bonding events please apply today.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.