Corporate Gifting Account Executive
4 Month Contract
Main Purpose of the Role The Corporate Gifting Account Executive will support the Corporate Gifting team by managing incoming B2B enquiries and providing a high-quality customer experience from initial enquiry through to delivery and post-delivery follow-up.
The role will coordinate customer requirements, orders, personalisation and fulfilment, working closely with internal teams and external partners to ensure orders are accurate, on time and delivered to a high standard.
Key Responsibilities
- Manage incoming B2B corporate gifting enquiries promptly and professionally.
- Act as the main point of contact for customers throughout the order journey.
- Understand customer requirements and recommend suitable gifting solutions.
- Manage orders from initial enquiry through to delivery and post-delivery follow-up.
- Maintain accurate order records, customer details, deadlines and approvals.
- Coordinate with warehouse teams to monitor order progress and resolve issues.
- Liaise with third-party printers regarding artwork, personalisation, approvals and production timelines.
- Work closely with Customer Service and other internal teams to ensure smooth order fulfilment.
- Keep customers informed of progress and proactively manage any risks or delays.
- Support the team during busy periods to ensure the Corporate Gifting schedule runs smoothly.
- Provide regular updates on enquiries, live orders and any potential delivery issues.
Skills & Experience
- Excellent organisation and administration skills with strong attention to detail.
- Strong customer service and relationship-building skills.
- Clear and confident written and verbal communication.
- Ability to manage multiple enquiries, orders and deadlines in a fast-paced environment.
- Strong problem-solving skills and a proactive approach.
- Ability to work effectively with internal teams and external suppliers.
- Reliable, collaborative and able to follow processes while escalating issues when required.
