Our client is requiring an Account Manager - SaaS to join their team.
This is a fully remote role, salary £35K-£40K plus Commission: up to 30k per annum
Responsibilities: (This list is not exhaustive and may be expanded according to need) - Customer Relationship Management
- Act as the main point of contact for existing customers.
- Build strong relationships to understand customer needs, challenges, and goals.
- Conduct regular check-ins to ensure satisfaction and proactively address concerns.
- Renewal & Retention
- Drive subscription renewals by ensuring customers see value in the clients portfolio portfolio and services..
- Monitor contract expirations and proactively engage customers for renewals.
- Identify risks of churn and take action to mitigate them.
- Partnering with Client Engagement Team as appropriate to assist with successful completion of renewal
- Expansion & Upselling
- Identify opportunities for upselling and cross-selling of our clients portfolio and services.
- Work closely with the Client Engagement Team to drive expansions in software licenses, services, or upgrades.
- Educate customers on new portfolio products and Services.
- Adoption & Training Support
- Ensure customers are utilizing Autodesk software and other solutions effectively.
- Organize training sessions, webinars, and workshops to enhance user adoption.
- Provide guidance on best practices and workflow optimization.
- Customer Advocacy & Feedback
- Encourage satisfied customers to provide testimonials, case studies, or referrals.
- Together with the customer, define a success plan with clear goals and follow-up actions. Incoordination with other internal teams (Sales and Services organization), adjust this plan if needed.
- Monitor client satisfaction and success metrics. Take proactive measures to address any issues or concerns; Transfer customer feedback to internal teams and contribute to enhance product and service offerings, customer experience, and overall satisfaction.
- Share insights with internal teams to refine offerings based on customer needs.
- Data & Reporting
- Track customer usage, health scores, and engagement metrics.
- Use NetSuite to log interactions and forecast renewals.
- Analyze trends and present insights to improve customer experience.
- Put into practice the guidelines, process and tools provided by the Sales Enablement Director
Skills:
- Deep understanding of the industries Autodesk serves: AEC: Building design, construction management, and infrastructure. Manufacturing: Product development, prototyping, and production workflows
- Knowledge of industry-specific workflows and how Autodesk solutions address challenges.
- Proven track record in sales positions facing strategic customers, with a focus on business development and ideally within the software industry.
- Deep understanding of the market dynamics and trends.
- Ability to translate technical features into business benefits tailored to customer needs.
- Good knowledge of the value proposition of products and services offered to clients.
- Ability to think strategically, identifying local market opportunities and designing sales plans, including setting goals and aligning resources accordingly.
- Excellent relationship-building skills; at ease to establish trust and credibility with key stakeholders, customers and prospects
- Ability to work independently and as part of a team, collaborating effectively to achieve sales objectives. Self-motivated, results-driven mindset.
- Results-oriented with a proven track of meeting or exceeding sales objectives
- Excellent verbal and written communication skills; ability to deliver persuasive presentations.
- Ability to work effectively in cross-functional teams and to cope with different cultures
- Ability to thrive in a fast-paced, dynamic environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities
- Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.
- Demonstrated ability to drive process improvements and implement best practices.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Clear customer-centricity approach (Internal & external)
- Emphasize change and transformation.
- Culture of performance based on analysis of business indicators and facts.
- Ability to work under pressure and manage multiple priorities effectively.
- Willingness to travel
