Our client based in Sunbury is looking for Customer Care support for their Helpdesk department
Key Responsibilities/Account Abilities:
To ensure our Customer Care function provides world class service to all customers and act as a welcoming, professional first contact with the client
First point of contact for External and Internal Customers.
Log calls on onto our in-house system - via phone, email, web-portal management.
Accurate allocation of attendance SLA.
Prioritize work in accordance with the contract requirements.
Updating Key Account web-portals.
Provide prompt and regular updates to customers.
Assist with service administration requirements as and where required.
Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works.
Knowledge/ Skills/ Experience/ Competencies:
Previous experience of Service Helpdesk function to meet Customer and Business needs.
Previous Customer Service Experience is essential.
Professional telephone manners.
Ability to understand and interpret customer requirements.
Ability to prioritize workload, applying flexibility where needed.
Attention to detail - accuracy when logging calls.
Practical problem solver and desire to overcome daily challenges.
Able to take initiative and be self-driven, customer focused.
A team player that can work well with others.
IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.
