Customer Coordinator (6-Month Temporary Contract) £17.14 per hour | Hybrid Working (2 days from home) Full-Time | 35 hours per week | Monday–Friday (9:00am–5:00pm)
An exciting opportunity has arisen for a
Customer Coordinator to join a well-established and highly respected organisation within the financial services sector. This is a fantastic role for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service.
Working as part of a small but high-performing team, you will play a key role in supporting customers throughout the lifecycle of their finance agreements, ensuring a seamless and professional experience at every touchpoint.
The Role As a Customer Coordinator, you will be responsible for managing a variety of customer interactions, often in sensitive or complex situations. You will balance customer needs with business requirements, ensuring agreements are managed accurately and compliantly.
This is a role suited to a resilient, empathetic individual who enjoys building relationships and working to high standards.
Key Responsibilities - Handling inbound and outbound calls with customers and dealerships to a high standard
- Responding professionally to customer emails and written correspondence
- Maintaining accurate and up-to-date customer records and case notes
- Supporting customers experiencing financial difficulty or vulnerable circumstances with empathy and care
- Ensuring compliance with internal policies and relevant financial regulations
- Liaising with external partners regarding arrears management and asset returns
- Identifying and escalating potential fraud cases or “gone away” customers
- Meeting quality assurance standards across all customer interactions
Working Pattern & Flexibility - 35 hours per week, Monday to Friday (9:00am–5:00pm)
- Option to compress lunch breaks across 4 days for a 2:00pm finish on the fifth day (subject to team coverage)
- Hybrid working: opportunity to work from home 2 days per week (business needs dependent)
- Requirement to work 1 in every 3–4 Saturdays
- 1–2 bank holidays per year, with time off in lieu provided
About You - Previous experience within customer service and/or motor finance
- Strong communication skills with the ability to build rapport and trust
- Empathetic and professional, particularly when handling sensitive situations
- Highly organised with the ability to multitask and prioritise effectively
- Comfortable working under pressure in a busy environment
- A collaborative team player with a proactive approach
- Awareness of FCA regulations and Consumer Duty
Additional Information - This role is subject to satisfactory DBS and financial checks, as well as references
- Experience within the motor finance sector is advantageous but not essential
Why Apply? - Competitive hourly rate of £17.14
- Hybrid working and flexible hours
- Opportunity to gain experience within a reputable financial services environment
- Supportive and collaborative team culture
