Customer Relations Assistant (Part-Time, 6-Month FTC)Harrow, London
£17,000 (pro rata) (£15.56 Per hour)
21 hours per week (job share)
6-month fixed-term contract (potential to go permanent)
About the Role We’re working with a well-established and recognised brand within the UK retail sector who are looking for a
Customer Relations Assistant to join their team on a part-time basis.
This is a fantastic opportunity for someone with customer service experience who enjoys problem-solving, communicating with a variety of stakeholders, and delivering a high level of support across multiple channels.
Working as part of a job share, you’ll play a key role in ensuring all customer queries and complaints are handled professionally and efficiently.
About You - Previous experience in a customer service role (minimum 1 year)
- Experience working within a professional office environment
- Confident communicator with an excellent telephone manner
- Able to handle complaints with empathy and professionalism
- Strong organisational skills with the ability to manage multiple queries
- Comfortable using customer service systems/software (Zendesk experience highly desirable)
- Good general IT skills and able to pick up new systems quickly
- A team player with a proactive and positive approach
Key Responsibilities - Deliver a high standard of customer service across phone, email, social media and online platforms
- Manage customer queries and complaints through to resolution in line with internal processes
- Liaise with internal teams and external partners to ensure timely and accurate responses
- Record, monitor and escalate complaints where required
- Support with customer response handling for product or quality-related queries
- Use customer service systems (including Zendesk) to track and manage interactions
- Assist with reporting and analysis of customer enquiries and trends
- Maintain strong relationships with external agencies and stakeholders
Working Pattern - 21 hours per week across 3 days (job share)
- Mondays are required
- Minimum of 2 days per week in the office
- 1 day working from home available after probation
Why Apply? - Opportunity to join a reputable and growing organisation
- Varied role with exposure to multiple areas of the business
- Potential for the role to become permanent
- Supportive and collaborative team environment
