Customer Care Administrator Location: Office-based, UB11 (Uxbridge)
Salary: £29,000 + bonus
Are you passionate about delivering outstanding customer service? Do you take pride in making sure every customer feels valued and supported? We're looking for a
Customer Care Administrator to join a friendly and growing team.
In this role, you'll be the voice and heart of the business, helping customers resolve queries, handling complaints professionally, and ensuring a smooth customer experience from start to finish. If you're a confident communicator, naturally empathetic, and thrive in a fast-paced environment — this could be the role for you.
What You'll Need: - Excellent verbal and written communication skills
- Previous experience in a customer service or support environment
- Strong organisational skills with the ability to prioritise tasks and manage deadlines
- Good decision-making and problem-solving abilities
- High attention to detail and accuracy
- Confident using Microsoft Word and Excel
- Familiarity with CRM systems — Salesforce knowledge is a bonus
Key Responsibilities: - Handle incoming customer calls and emails with professionalism and a ‘can-do’ attitude
- Resolve customer enquiries, complaints, and product-related issues within agreed timeframes
- Show empathy and patience when dealing with challenging or sensitive situations
- Keep detailed and accurate records of all customer interactions
- Stay up to date with product knowledge to confidently support customer queries
- Escalate any unresolved or ongoing service issues to the Customer Care Manager
- Support with general admin and ad hoc duties as needed
- Work towards customer service KPIs and targets
This is a full-time, office-based role (Monday to Friday 8.30am to 5.00pm).
You’ll be joining a supportive, down-to-earth team where your contribution truly matters.
In return, you’ll receive :
competitive salary of £29,000 plus a performance-related bonus.
28 days holiday
